Elevate Your Hotel: Free Training Sessions Set to Transform Service Standards!

BY MICHAEL SIFUNA

Rev. William Owuya, Chairperson of the Western Region Hotel Owners Association, has announced an exciting new partnership with the National Tourism College aimed at revolutionizing service delivery in the hotel sector through specialized staff training. This initiative is designed to equip hotel employees with vital skills that will elevate professionalism and enhance customer service standards across the region.

The training program will concentrate on four essential hotel departments: front office, management, housekeeping, and food production. Kicking off this week, the two-week course will provide participants with practical knowledge and a solid understanding of industry standards that are crucial for success.

Owuya strongly encourages hotel investors and managers to seize this invaluable opportunity by enrolling their staff in the free training sessions. Participants will receive certificates upon completion, paving the way for improved service quality that will set their establishments apart in the competitive hospitality market.

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Don’t miss out on this chance to transform your hotel’s service excellence!