Naema Celestine 
Joy Sitati
Khetias has taken a great advancement in the industry since its inception. With the 23 branches available countrywide, Khetias supermarket has always made sure that all its customers are fully satisfied, this is they play an important role in making sure that the customers are entitled to safe and quality products for consumption.
According to Fredrick Ochieng, Manager, Mauzo at Khetias supermarket , Khetias as an independent could not manage to get to the successful level they are in right now, that is why they had to agree on partnering with companies such as Tandao Tv Kenya, unilever, mica, armco, coca cola, KETEPA and many more companies to ensure the availability of various brands in their market. Khetias has also been able to open a manufacturing industry in Amagoro, Busia county which is vital in production and in helping Kenyans secure jobs.
In the famous annual chota ku chota promotions where Khetias takes a chance to award its loyal customers and to appreciate them in their trust, the role played by their partners has helped them in ensuring their customers are rewarded without any compromises. On the other hand, the partners have gained also in terms of full market penetration and increased sales of their products.
Khetias in enhancing customer satisfaction, ensure that the goods that come in the market are approved by the Kenya Bureau of Standards as this will help in building the trust of their customers.
Khetias supermarket, being a world of choice has not fully focused on its partnership, but also in ensuring that its customers are well contented, the fraternity has made efforts and made shopping easier as they can now order their goods online via the khetias supermarket app,after the orders, one pays for the goods and arrangements are made on how one receives their goods.
